Telemarketing Careers

Ideal for

“I am curious and love to construct things. If you wanted the tallest and strongest tower made of spaghetti and marshmallows, ask me, I love a challenge! I like to understand the theories that sit behind the design and creativity of things and how they are made. When I think about my skills and the type of work I’d like to get into, it would definitely be something that blends maths, science and engineering and art. Chimpanzees are great at creative problem solving with others, and I dig that!”

“If you wanted a group holiday organised, a project manager for group assignments or help with party planning – I am that person! I live by schedules, to do-lists and structure so that every detail, even the smallest, is addressed. You can call me the ‘behind-the-scenes’ person. I'm the oil in the machine, making sure everything runs smoothly and efficiently. Some people find administration boring but I love it and excel at making things happen! Honey bees love details and get things done, which I think is pretty cool.”

Overview

Telemarketers telephone existing and prospective customers to promote goods and services, and obtain sales and arrange sales visits.

Job Titles

mdi-briefcase-variant Telemarketer

Job Tasks

This occupation may include associated occupations with varying tasks.

working from scripts and lists of contacts to promote goods and services by telephone
creating interest in goods and services and seeking a sale or agreement to see sales representatives
arranging processing and despatch of goods and services information kits and brochures to customers
arranging appointments for sales representatives
recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
reporting competitor activities and issues raised by contacts for attention by managers
maintaining statistics of calls made and successes achieved
submitting periodic reports on telemarketing activities and results
may work in a call centre

Training & Qualifications

Vocational education & training (VET)

Cert II in Customer Engagement
Cert III in Customer Engagement

More about VET

Industry

Marketing and Communications

Do you have a way with words? Are you a great communicator? The Marking & Communications industry might be for you. Marking & Communications encompasses quite a few career paths, but ultimately you need to be driven and highly motivated by results and achieving things. This industry can be fast paced and you need to be able to adjust and respond accordingly. Whether it’s preparing and controlling news and press releases to planning and promoting events to, you’ll need to be focused on getting results. Great communication is key in this industry, parts of the job involve meeting with clients and discussing their needs, and also negotiating budget and contracts, so it’s critical you are personable and can communicate well.

Related Careers

Other careers in this industry include:

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Telemarketers

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