Receptionists

This occupation may include associated occupations with varying tasks.

• greeting and welcoming visitors and directing them to the appropriate person
• arranging and recording details of appointments
• answering inquiries and providing information on the goods services and activities of the organisation
• answering connecting and transferring telephone calls
• receiving and resolving complaints from clients and the public
• receiving and distributing correspondence facsimile messages and deliveries
• maintaining the reception area
• advising on and arranging reservations and accommodation
• may perform other clerical tasks such as word processing data entry filing mail despatch and photocopying

If you like to help others and enjoy working with computers, phones and other office equipment, then the administration, clerical and support services field could suit you. You’d need to be a good communicator and be well organised, cooperative and flexible. Some of the tasks you may be given would be to: respond to internal or external enquiries; set up schedules and office systems; book meeting rooms; take minutes; manage records and basic accounts and maintain databases. Specific duties would depend on the field you are employed in – there are many opportunities in the medical, automotive, business, education and tourism fields, to name just a few. However, most businesses need administrative staff, so the possibilities are almost endless.

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