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Industry

Administration & Office Support

Overview

If you like to help others and enjoy working with computers, phones and other office equipment, then the administration, clerical and support services field could suit you.

You’d need to be a good communicator and be well organised, cooperative and flexible. Some of the tasks you may be given would be to: respond to internal or external enquiries; set up schedules and office systems; book meeting rooms; take minutes; manage records and basic accounts and maintain databases.

Specific duties would depend on the field you are employed in – there are many opportunities in the medical, automotive, business, education and tourism fields, to name just a few. However, most businesses need administrative staff, so the possibilities are almost endless.

Training & Qualifications

Training and study options for this industry can include Apprenticeships and Traineeships (including school-based options), VET and university pathways.

Qualifications available for admin and support roles include:

  • Filing and Registry Clerks - Certificate IV in Business Administration
  • General Clerks - Certificate III in Business Administration
  • Human Resource Professionals - Diploma of Human Resources Management/ Bachelor of Human Resource Management 
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Careers in this industry

Archivists, Curators and Records Managers Filing and Registry Clerks Keyboard Operators (Data Entry Operator) Office Managers Personal Assistants Receptionists Other Clerical & Administrative Workers Secretaries
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