Career

Inquiry Clerks

Accounting

Career stats

Weekly pay

$1,442

Prospects

Medium

Employed in Australia

28,700

Growth

Decline

Overview

Inquiry Clerks respond to personal, written and telephone enquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.

Job Titles

mdi-briefcase-variant Inquiry Clerk

Job Tasks

This occupation may include associated occupations with varying tasks.

  • answering inquiries about goods and services and providing information about their availability location price and related issues
  • responding to inquiries about problems and providing advice information and assistance
  • recording information about inquiries and complaints
  • referring complex inquiries to team leaders or expert advisers
  • issuing relevant forms information kits and brochures to interested parties
  • accessing and operating computer network systems and communication systems such as public address and paging systems
  • may refer inquiries to other sources

Training & Qualifications

Vocational education & training (VET)

  • Cert III in Business Administration
  • Cert IV in Business Administration
  • Diploma of Business Administration
More about VET

Industry

Accounting

Accounting industry suits well to the analytically minded. If you love dealing with numbers, detail and technology, then this career path could be for you. There is a diverse range of different jobs in the industry and they are always in high demand.

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