Career
Inquiry Clerks
Accounting
Career stats
Weekly pay
$1,442
Prospects
Medium
Employed in Australia
28,700
Growth
Decline
Overview
Inquiry Clerks respond to personal, written and telephone enquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.
Job Titles
Job Tasks
This occupation may include associated occupations with varying tasks.
- answering inquiries about goods and services and providing information about their availability location price and related issues
- responding to inquiries about problems and providing advice information and assistance
- recording information about inquiries and complaints
- referring complex inquiries to team leaders or expert advisers
- issuing relevant forms information kits and brochures to interested parties
- accessing and operating computer network systems and communication systems such as public address and paging systems
- may refer inquiries to other sources
Training & Qualifications
Vocational education & training (VET)
- Cert III in Business Administration
- Cert IV in Business Administration
- Diploma of Business Administration
Industry
Accounting
Related Careers
Other careers in this industry include:
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